Complaints and Requests

Customer Service
You can confidently contact Customer Service for any non-conformities that may arise during our partnership.
How to register and resolve complaints
Call Center
Contact method: Phone
Contact details: +40772211953
Working hours: Mon-Fri: 08:00-16:30
Fax
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Single contact point
Contact method: In person
Contact details: Str. II Rákóczi Ferenc 11A, Odorheiu Secuiesc
Working hours: Mon-Fri: 08:00-16:30
Audience schedule
  • Customer Relations Officer: Monday 08:00-16:30 - Friday 08:00-16:30
  • Billing Manager: Monday 08:00-16:30 - Friday 08:00-16:30
  • Sales Director: Monday 08:00-16:30 - Friday 08:00-16:30
Customer rights
  • Right to appeal to the National Energy Regulatory Authority;
  • Right to use other out-of-court complaint procedures;
  • Right to go to court.
In case of disputes arising during the contract, if the parties do not reach an agreement, they may appeal to the National Energy Regulatory Authority to initiate the settlement process (according to the Regulation approved by ANRE President's Order no. 61/2013).
Contact details for the National Energy Regulatory Authority
Str. Constantin Nacu nr. 3, Bucharest, Sector 2, 020995 Tel: 021-327.81.74; 021-327.81.00 Fax: 021-312.43.65 E-mail: anre@anre.ro
Complaint procedure

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